Effective Date: June 26, 2026

At Valknut Official, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

Eligibility for Returns

You may request a return if:

  • The item is damaged, defective, or incorrect upon delivery.
  • The return request is made within 7 days of receiving your order.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, accessories, and packaging are intact.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Items that have been worn, washed, or altered.
  • Products without original tags or packaging.
  • Clearance, sale, or promotional items (unless defective).
  • Gift cards or digital products, if applicable.

Exchange Policy

We offer exchanges for:

  • Incorrect size (subject to stock availability).
  • Manufacturing defects.
  • Wrong item received.

If the requested replacement is unavailable, we may offer a store credit or refund where applicable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide:

  • Your order number.
  • Clear photos of the product.
  • Photos of the packaging (if applicable).

We will review your request and arrange a replacement or refund if approved.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your returned item has been received and inspected:

  • Approved refunds will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our mistake.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us with:

  • Order number
  • Full name
  • Reason for return or exchange
  • Supporting photos (if applicable)

Our customer support team will guide you through the process.

Contact Us

If you have any questions regarding this Return & Exchange Policy, please contact us through our website:

Website: https://www.valknutofficial.com/

We appreciate your trust in Valknut Official and thank you for shopping with us.